• If your order is under 150lbs, it’ll arrive via FedEx. You don’t need to be at the site to accept delivery.
• If your order is over 150lbs, it will deliver via freight carrier. Someone will need to be at the site to accept delivery. Once the freight forwarder has the material in hand, they’ll contact you to set up a delivery window.
• All deliveries are curbside. All deliveries include a liftgate truck, allowing our delivery partners to unload the truck efficiently.
   

• Note the damage on the delivery paperwork and accept the delivery

OR

• Refuse the shipment if damage is extensive
  • If you’re unable to inspect all material with driver present, as soon as possible after shipment - AND WITHIN 7 CALENDAR DAYS:
  • Ensure you are in receipt of correct materials
  • Inspect boxes for damage
  • Inspect materials for damage

If you’ve received items that differ from your order, or materials are damaged, whether you refuse or accept the shipment, call or email our Customer Service Department immediately. You’ll need to send photos of the material. THIS MUST BE DONE WITHIN 7 CALENDAR DAYS OF RECEIPT OF MATERIAL.
 

• WE DON’T ACCEPT RETURNS ON:
• PREVIOUSLY-INSTALLED MATERIALS
• CLEARANCE OR SALE ITEMS
• ORDERS AFTER 7 CALENDAR DAYS OF RECEIPT OF MATERIAL
• OPENED BOXES

We do not accept returns without WRITTEN RETURN AUTHORIZATION FROM MISSION STONE & TILE. To contact us for return authorization, first read our Shipping & Returns Policy, then call us at 888-266-4925 or email us at info@missionstonetile.com.