If you’ve received items that differ from your order, or materials are damaged, whether you refuse or accept the shipment, call or email our Customer Service Department immediately. You’ll need to send photos of the material. THIS MUST BE DONE WITHIN 7 CALENDAR DAYS OF RECEIPT OF MATERIAL.
We do not accept returns without WRITTEN RETURN AUTHORIZATION FROM MISSION STONE & TILE. To contact us for return authorization, first read our Shipping & Returns Policy, then call us at 888-266-4925 or email us at firstname.lastname@example.org.